HOKUETSU DENKEN (SHANGHAI) CO.,LTD.English Speaker Available
Thank you for purchasing our product. To provide you a quality customer service, please do following three things.
Send Back User Registration Card
In each of our products, a user registration card is enclosed. Fill in the card, and send it back to us. With this card, we can provide you a follow-up service and confirm warranty period for a purchased product when you lose serial numbers. In addition, you can get latest news for our new product and special sale. If you have not registered yet, please fill in and return the card to us.
Inform Details on Malfunctions
When you send us a product to repair, please let us know the details on malfunctions in advance. Even enclosing a memo helps us. With the memo, we can fix a product faster and don't have to charge you extra costs.
Contact within Support Service Time
Support service time is between 9:00 to 12:00, and 13:00 to 17:00 (Except holidays). You can't reach us out of the support service time, so please make sure to contact us within the time.